Frequently Asked Questions
Everything you need to know about our organic beauty solutions.
Are Indus Valley products 100% organic?
Our products are crafted using ECOCERT and USDA certified organic ingredients, ensuring they are free from harmful chemicals like ammonia, parabens, and resorcinol.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Domestic shipping takes 3-5 business days, while international shipping can take 7-12 business days depending on your location.
What is your return policy?
We offer a 15-day return policy for unused and unopened products. If you receive a damaged item, please contact our support team within 48 hours for a replacement.
Can I use your hair colors if I have a sensitive scalp?
Yes, our Bio-Organic hair colors are hypoallergenic and dermatologist-tested. However, we always recommend performing a 48-hour patch test before full application.
Do you offer cruelty-free products?
Absolutely. Indus Valley is committed to ethical beauty; none of our products or ingredients are tested on animals.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and secure digital wallets to ensure a smooth checkout experience.